You can configure Outbound Webhooks to receive a copy of delivery notifications for messages sent via Facebook Messenger and for a copy of incoming messages received using Facebook Messenger by navigating to 'Assets -> Integrations -> Outbound Webhooks' sections in the platform.
Outbound Webhook configuration for tracking message delivery status
If you want to track message delivery status, select the Webex Connect Service you are sending the Facebook Messenger messages from under 'Entity' dropdown. Select the channel as Messenger.
{
"deliveryInfoNotification": {
"deliveryInfo": {
"deliveryChannel": "fb",
"Description": "Submited",
"destinationType": "psid",
"timeStamp": "2016-07-21T12:44:23.644",
"code": "7501",
"deliveryStatus": "Submited",
"destination": "1368028456544331"
},
"correlationid": "3bd8edf31c81-4b72d8a2-290d-49e2-993e",
"callbackData": "return callbackdata",
"transid": "4b72d8a2-290d-49e2-993e-3bd8edf31c81"
}
}
{
"deliveryInfoNotification": {
"deliveryInfo": {
"deliveryChannel": "fb",
"Description": "Delivered",
"destinationType": "psid",
"timeStamp": "2016-08-12T07:00:15.537",
"code": "7500",
"deliveryStatus": "Delivered",
"destination": "1107152119374928"
},
"correlationid": "cid",
"callbackData": "",
"transid": "e389acdf-f751-45c1-90da-2262bd252ee6"
}
}
{
"deliveryInfoNotification":
{
"deliveryInfo":
{
"timeStamp": "2020-02-24T14:23:34.633Z",
"Description": "Service provider exception.",
"code": "7010",
"deliveryChannel": "fb",
"additionalInfo": "Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.",
"destination": "XXXXXXXXXXX",
"destinationType": "psid",
"deliveryStatus": "Failed"
},
"subtid": "",
"transid": "6686890e-885a-4f87-85be-63174b16205b",
"callbackData": "",
"correlationid": "657f6b2b-0343-498a-bb17-2d48c86afc83_0"
}
}
{
"deliveryInfoNotification": {
"deliveryInfo": {
"deliveryChannel": "fb",
"Description": "Read",
"destinationType": "psid",
"timeStamp": "2016-10-25T06:20:59.753",
"code": "7502",
"deliveryStatus": "Read",
"destination": "1277069878990108"
},
"correlationid": "",
"callbackData": "",
"transid": "df7d2dc8-e3dd-4fa4-a593-6679b59dc6ab"
}
}
| Field Name | Description |
|---|---|
| deliveryChannel | Channel used to send the message i.e., Facebook Messenger (fb) in this case. |
| destinationType | This is always psid i.e. Page-scoped ID when using Facebook Messenger. Users who interact with Facebook Messenger Pages are identified by Page-Scoped User IDs (PSID). PSIDs are IDs that are unique to each User-Page pair. |
| destination | Value of the PSID. |
| Description | Detailed description of the delivery status |
| timeStamp | Timestamp of the event. |
| code | Status code as mentioned in the documentation |
| deliveryStatus | Status of messages once sent |
| correlationid | CorrelationID is a unique identifier that you can attach to every request as a reference a particular transaction or event. This is configured as a part of the request. |
| callbackData | Data that you have configured to receive on the notify Url. This is configured as a part of the request. |
| transid | Unique transaction reference id of the request. |
Outbound Webhook configuration for tracking incoming Messenger messages and events
If you want to track incoming messages or events, select the Messenger channel asset you are receiving the messages on under 'Entity' dropdown.
{
"userId": "8953",
"channel": "Facebook Messenger",
"psid": "91638xxx36967736",
"appId": "a_638604xxxxx99980000",
"event": "MO",
"ts": "2024-09-xxxxx:10:40.658Z",
"tid": "f91d5a54-cca8-xxxx-97de-b7cxxxxe273b_0",
"message": "hi",
"attachments": "",
"locale": "",
"gender": "",
"timezone": "",
"name": "John",
"profile_pic": "https://platform-lookaside.fbsbx.com/platform/profilepic/?eai=AXHnvZaT6Tzw4ffnh8db_CINX2PsBZ_orUgY4uXjybVtTsj3P70hEjsd4Rwg63fXYwntrJwlZVR-&psid=9163826236967736&width=1024&ext=1728022240&hash=AbbgFL6jbpBdlYJNjB0chk13"
}
{
"userId": "6457",
"channel": "Facebook Messenger",
"psid": "916382xsxx967736",
"appId": "a_638604326499980000",
"event": "MO",
"ts": "2024-09-xxxxx:17:13.137Z",
"tid": "024d1398-9110-xxxx-929e-41546c13e64b_0",
"message": "",
"attachments": "[{\"payload\":{\"url\":\"https://attachments.abc.link/v1/download-media?exp=1725445034412&path=3%2F2024-09-04%2F5%2Fa_638604326499980000%2F3bda9425-a86e-4d8e-910d-85204abae84d.jpeg&sid=JHtWq%2BAUiSMtFd2%2FI95Bla%2BkTqy%2FV08ukAgqQW%2BBdrvy2HCn7RiP6fvlBOE%2BwLBhdT%2BIGYrYTFPJLJ%2BrTjt2Ow%3D%3D\"},\"type\":\"image\"}]",
"locale": "",
"gender": "",
"timezone": "",
"name": "John",
"profile_pic": "https://platform-lookaside.abc.com/platform/profilepic/?eai=AXHnvZaT6Tzw4ffnh8db_CINX2PsBZ_orUgY4uXjybVtTsj3P70hEjsd4Rwg63fXYwntrJwlZVR-&psid=9163826236967736&width=1024&ext=1728022240&hash=AbbgFL6jbpBdlYJNjB0chk13"
}
{
"userId": "8953",
"channel": "Facebook",
"appId": "a_636035637428953782",
"event": "MO",
"psid": "1037878796267914",
"ts": "2015-04-12T13:00:19.456Z",
"timeStamp" : "2015-04-12T13:00:19.456Z",
"tid": "cd5c3fea-0169-4075-a50c-ddfd731d73eb_0",
"message": "",
"attachments": "[{\"payload\":{\"url\":\"https:\/\/video.xx.fbcdn.net\/v\/t42.3356-2\/13862946_539025056303434_1490024390_n.mp4\/video-1469713591.mp4?vabr=261485&oh=9046f1a7f78711f8c929df57620c6515&oe=579BBDDF\"},\"type\":\"video\"}]",
"locale": "en_US",
"gender": "male",
"timezone": "5.5"
}
{
"userId": "8953",
"channel": "Facebook",
"appId": "a_636035637428953782",
"event": "MO",
"psid": "1037878796267914",
"ts": "2015-04-12T13:00:19.456Z",
"timeStamp" : "2015-04-12T13:00:19.456Z",
"tid": "f4feefdc-f16c-4de2-887a-9b22bcbc4b9d_0",
"message": "",
"attachments": "[{\"payload\":{\"url\":\"https:\/\/cdn.fbsbx.com\/v\/t59.3654-21\/13691952_539021966303743_1334694100_n.aac\/audioclip-1471699879041-4420.aac?oh=b5c676bbf78b620559bcaeec790b2573&oe=579D2E33\"},\"type\":\"audio\"}]",
"locale": "en_US",
"gender": "male",
"timezone": "5.5"
}
{
"userId": "8953",
"channel": "Facebook",
"psid": "1037878796267914",
"appId": "a_636035637428953782",
"event": "OnPostback",
"ts": "2015-04-12T13:00:19.456Z",
"timeStamp" : "2015-04-12T13:00:19.456Z",
"tid": "20cbc7d1-be4e-416b-8250-d8bd4f303d0f_0",
"name": "Joe James",
"profile_pic": "https://scontent.xx.fbcdn.net/v/t1.0-1/s200x200/10354686_10150004552801856_220367501106153455_n.jpg?oh=afdc2c35d5b7230522ee0353a8aff5e8&oe=5824CE50",
"postback": "{\"payload\":\"1232\"}"
}
{
"userId": "8953",
"channel": "Facebook",
"appId": "a_636035637428953782",
"event": "MO",
"psid": "1037878796267914",
"ts": "2015-04-12T13:00:19.456Z",
"timeStamp" : "2015-04-12T13:00:19.456Z",
"tid": "3c131e54-1a3e-46d7-9a84-e9985a8e2f33_0",
"message": "",
"attachments": "[{\"payload\":{\"url\":\"https:\/\/scontent.xx.fbcdn.net\/t39.1997-6\/p100x100\/10333099_298592936987572_2124775027_n.png?_nc_ad=z-m\"},\"sticker_id\":\"298592933654239\",\"type\":\"sticker\"}]",
"locale": "en_US",
"gender": "male",
"timezone": "5.5"
}
{
"userId": "8953",
"channel": "Facebook",
"appId": "a_636035637428953782",
"event": "MO",
"psid": "1037878796267914",
"ts": "2015-04-12T13:00:19.456Z",
"timeStamp" : "2015-04-12T13:00:19.456Z",
"tid": "6488520b-2f43-4d6d-98b2-65f7f9f087d8_0",
"message": "",
"attachments": "[{\"title\":\"Joe's Location\",\"payload\":{\"coordinates\":{\"long\":78.398511094914,\"lat\":17.434871564442}},\"type\":\"location\",\"url\":\"https:\/\/www.facebook.com\/l.php?u=https%3A%2F%2Fwww.bing.com%2Fmaps%2Fdefault.aspx%3Fv%3D2%26pc%3DFACEBK%26mid%3D8100%26where1%3D17.434871564442%252C%2B78.398511094914%26FORM%3DFBKPL1%26mkt%3Den-US&h=oAQGHo3bQ&s=1&enc=AZOWktitnAQChz53RmIFyV-Y-wNJKMktlhVDAeDSAA8fVi0nwdSIoAhQIxfYk8CbRft6rYKn5Ppp95-TFlIWzh-TPFRQBRRfx9jpLyjhjGqo2g\"}]",
"locale": "en_US",
"gender": "male",
"timezone": "5.5"
}
{
"userId": "6476",
"channel": "Facebook Messenger",
"psid": "9163826xxxx67736",
"appId": "a_638604xxxx99980000",
"event": "MO",
"ts": "2024-09-xxxx6:16:45.591Z",
"tid": "dbd2a4de-32e3-xxxx-94af-5a0ffa972568_0",
"message": "",
"attachments": "[{\"payload\":{\"url\":\"https://attachments.abc.link/v1/download-media?exp=1725445007163&path=3%2F2024-09-04%2F5%2Fa_6xxxx4326499980000%2Fc761e4cd-f56d-4e1a-9e5b-d6e532c452b1.pdf&sid=FaMS4SPgyOZ3Bh6tFfz24nCszDHp7eHvm%2FVTp87cwZrvGPL%2F9wjebZFlif%2BBD675ajywpqm3iiTExto7M8ChJg%3D%3D\"},\"type\":\"file\"}]",
"locale": "",
"gender": "",
"timezone": "",
"name": "John",
"profile_pic": "https://platform-lookaside.fbsbx.com/platform/profilepic/?eai=AXHnvZaT6Tzw4ffnh8db_CINX2PsBZ_orUgY4uXjybVtTsj3P70hEjsd4Rwg63fXYwntrJwlZVR-&psid=9163826236967736&width=1024&ext=1728022240&hash=AbbgFL6jbpBdlYJNjB0chk13"
}
{
"userId": "8953",
"channel": "Facebook",
"appId": "a_636035637428953782",
"event": "MO",
"psid": "1037878796267914",
"ts": "2015-04-12T13:00:19.456Z",
"timeStamp" : "2015-04-12T13:00:19.456Z",
"tid": "9aef3e3c-6fa0-431d-9ab4-17dd57cde2c5_0",
"message": "https://www.goal.com",
"attachments": "[{\"title\":\"Goal.com\",\"payload\":null,\"type\":\"link\",\"url\":\"https%3A%2F%2Fwww.goal.com%2F\"}]",
"locale": "en_US",
"gender": "male",
"timezone": "5.5"
}