JavaScript SDK Quickstart Guide

Getting Started

1. Add Web Application in Webex Connect
2. Setup FCM for Chrome and Firefox Browsers
3. Setup APNs for Safari Browser
4. Download and Integrate JavaScript SDK in your Website
5. Code Integration

1. Add Web Application in Webex Connect

To view how to create Web App Asset for 5.x, visit Web App Asset in Webex Connect

2. Setup FCM for Chrome and Firefox Browsers

Please follow this link to learn how to set up Firebase Cloud Messaging (FCM) for Chrome and Firefox browsers.

3. Setup APNs for Safari Browser

Please follow this link to learn how to set up APNs for Safari Browser.

4. Download and Integrate JavaScript SDK in your Website

To download and integrate the JavaScript SDK into your website, please refer to the detailed instructions provided here.

5. Code Integration

Here is a summary of the process required to implement Live Chat Messaging.

1. Include SDK
2. Startup plugin
3. Check if user is already registered
4. Register user
5. Register Listener for Live Chat Messaging
6. Connect
7. Create a thread
8. Send message using publishMessage

1. Include SDK

If you have downloaded the SDK files up to version v1.7.x, Please refer to the Include SDK section on Integration Steps for JavaScript until v1.7.x.

How to integrate the latest JavaScript SDK

1. Download the JavaScript SDK from JS SDK GITHUB LINK and extract files to a subfolder ‘assets’ within the project.
2. Move the service worker file ‘sw.min.js’ to root of your project. You can specify a subfolder if needed as per steps outlined in Manage Assets.
3. Include dependencies.
   JavaScript

   <script src="https://code.jquery.com/jquery-1.12.4.js"></script>
   

4. For Push Notifications, include Firebase SDK files
   1. Include supported Firebase SDK files
      JavaScript

      <script type="text/javascript" src="https://www.gstatic.com/firebasejs/11.1.0/firebase-app-compat.js"></script>
      <script type="text/javascript" src="https://www.gstatic.com/firebasejs/11.1.0/firebase-messaging-compat.js"></script>
      

   2. Include manifest.json file.
      Download ‘manifest.json’ from https://github.com/firebase/quickstart-js/blob/master/messaging/manifest.json and copy manifest.json into the same ‘assets/manifest/’ folder. Note, do not reference the link itself.
      JavaScript

      /assets/manifest/manifest.json
      

5. Include JavaScript SDK files in your HTML page:

<script src="assets/js/imi-environments.js"></script>
<script type="text/javascript" src="assets/js/webex-connect-sdk.min.js"></script>  

Imi-environments.js file is available from the Downloads section using Webex Connect UI. Refer to Create a Mobile App Asset in Webex Connect section for more information.

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Migrate from previous SDKs

If you have downloaded the SDK files up to version v1.7.x, please refer to the Migrate from previous SDKs page for more information.

2. Startup plugin

In Browser Console, verify if the plugin is available by typing IMI. It should output this:

Follow below step to setup Live Chat Messaging

Call plugin’s startup() method:

IMI.IMIconnect.startup();

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Note

Refer Managing Assets for managing multiple assets and paths.

3. Check if user is already registered

IMI.IMIconnect.isRegistered()

4. Register user

var userID = 1;
var deviceID = userID + new Date().getTime(); //any random no.
var deviceProfile = new IMI.ICDeviceProfile(deviceID, userID);
var registerCallback = {
   onSuccess: (msg) => {
      console.log(msg);
   },
   onFailure: (err) => {
      console.log(err);
   },
};
IMI.IMIconnect.register(deviceProfile, registerCallback);

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Note

The SDK automatically unregisters the app user if the app isn't opened for over 40 days. To ensure a seamless user experience, always check if the user is registered by calling isRegistered whenever the app launches, and if not registered, register the user with register. For further details of the profile clean up process, including how profiles are deemed inactive, please see this article.

5. Register Listener for Live Chat Messaging

var msgCallBack = {
   onConnectionStatusChanged: (statuscode) => {
      console.log('onConnectionStatusChanged to', statuscode);
   },
   onMessageReceived: (message) => {
      console.log('onMessageReceived ', message);
   }
};
var messaging = IMI.ICMessaging.getInstance();
messaging.setICMessagingReceiver(msgCallBack);

6. Connect

In registration onSuccess callback, add below code:

var messaging = IMI.ICMessaging.getInstance();
if (!messaging.isConnected())
   messaging.connect();

Create a thread

createThread(title) {
   var title = title || "New Conversation";
   var thread = new IMI.ICThread();
   thread.setTitle(title);
   thread.setStatus(IMI.ICThreadStatus.Active);
   thread.setType(IMI.ICThreadType.Conversation);
   var messaging = IMI.ICMessaging.getInstance();
   messaging.createThread(thread, createThreadCallBack);
}
createThreadCallBack = {
   onSuccess: (threadObj) => {},
   onFailure: (err) => {

   },
};

Send message using publishMessage

var publishMessageCallback = {
   onSuccess: function (msg) {
      console.log("message sent", msg);
   },
   onFailure: function (errormsg) {
      console.log("failed to send message", errormsg);
   },
};

function publish() {
   var text = "Sample message text";
   var message = new IMI.ICMessage();
   message.setMessage(text);
   message.setThread(icThreadObj);
   var messaging = IMI.ICMessaging.getInstance();
   messaging.publishMessage(message, publishMessageCallback);
}

To set up push notifications, please follow this link: Sending Push Messages to Customers