Webex Connect makes it easy for you to send and receive voice calls.
Webex Connect makes it easy to send and receive voice calls programmatically by offering a rich set of RESTful APIs and webhooks.
APIs for Sending Voice Messages
The following APIs are available for sending voice messages using Webex Connect:
- Voice API v1 - Allows developers to build voice applications, enabling features like Making and receiving calls, Interactive voice response, Call recording, Text-to-speech, Speech-to-text, Answering machine detection, and more.
Voice API v1 can be used for both simple outbound notifications and Programmable Voice, which is an interactive two-way voice experience. - Send Message API v2 - Makes outbound calls with an option to schedule and expire.
| API | Recommended For | API-Specific Features |
|---|---|---|
| Voice API v1 | Programmable voice, Interactive voice response, Inbound and Outbound calling. | Pre-recorded messages, Speech-to-text, Text-to-speech, Interactive voice response, and Call recording. |
| Make a voice call using Send Message API v2 | Outbound notifications | Pre-recorded messages, Text-to-speech, Contact policy, Scheduling, and Expiry time. |
APIs to Retrieve the Status and Recording of a Voice Call Request
The following APIs are available for making voice calls using Webex Connect:
- Get Call Status - Retrieve the status of an individual call.
- Get Call Recording - Retrieve call recordings of a specific call.