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WhatsApp

Navigate to Integrations -> Outbound Webhooks

WhatsApp Delivery Receipts

  • Select the service you are sending the WhatsApp messages from
  • Select the channel as WhatsApp
{
    "deliveryInfoNotification": {
        "subtid": "",
        "deliveryInfo": {
            "deliveryChannel": "whatsapp",
            "Description": "Submitted",
            "destinationType": "waid",
            "timeStamp": "2019-03-04T09:49:20.429Z",
            "code": "7501",
            "additionalInfo": "",
            "deliveryStatus": "Submitted",
            "destination": "9199xxxxxxxx",
            "identityKeyHash": "z2XXXXXXbBA="
        },
        "correlationid": "",
        "callbackData": "",
        "transid": "5c9f6594-a371-4e78-8561-b695f9647472"
    }
}

{
    "deliveryInfoNotification": {
        "subtid": "",
        "deliveryInfo": {
            "deliveryChannel": "whatsapp",
            "Description": "Delivered",
            "destinationType": "waid",
            "timeStamp": "2019-03-04T09:49:21.157Z",
            "code": "7500",
            "additionalInfo": "",
            "deliveryStatus": "Delivered",
            "destination": "9199xxxxxxxx",
            "identityKeyHash": "z2XXXXXXbBA="
        },
        "correlationid": "",
        "callbackData": "",
        "transid": "5c9f6594-a371-4e78-8561-b695f9647472"
    }
}

{
    "deliveryInfoNotification": {
        "subtid": "",
        "deliveryInfo": {
            "deliveryChannel": "whatsapp",
            "Description": "Read",
            "destinationType": "waid",
            "timeStamp": "2019-03-04T09:49:24.849Z",
            "code": "7502",
            "additionalInfo": "",
            "deliveryStatus": "Read",
            "destination": "9199xxxxxxxx",
            "identityKeyHash": "z2XXXXXXbBA="
        },
        "correlationid": "",
        "callbackData": "",
        "transid": "5c9f6594-a371-4e78-8561-b695f9647472"
    }
}

"deliveryInfoNotification": 
       {
           "deliveryInfo": 
              {
                 "timeStamp": "2020-04-24T08:27:13.289Z",
                 "Description": "Inavlid whatsapp destination",
                 "code": "7737",
                 "deliveryChannel": "whatsapp",
                 "additionalInfo": “(#code) | error_data.details”,
                 "destination": "XXXXXXXXXXX",
                 "destinationType": "waid",
                 "deliveryStatus": "Failed"
              },
           "subtid": "",
           "transid": "40d93325-4651-4c67-9de1-fe9aff7dda3f",
           "callbackData": "",
           "correlationid": "1ea5cd99-6cac-4c6e-a351-ffa42244842f"
        }
}

📘

Note

The additional info fields will capture WhatsApp error codes and descriptions as highlighted in Cloud API error code page.

For example, You are trying to send MP4 and MP4 some codec is not supported by WhatsApp. WhatsApp would dynamically tell us that you have provided incorrect mime type and supported mime type is suppose to be MP4. So, in such scenarios we were not able to have any mapping for the descriptions. To reconsider such scenarios, additional info helps to capture WhatsApp error codes and descriptions.

WhatsApp Incoming Messages & Events

Select the app that you expect to receive messages or events from as the Entity.

{
  "userId": "4567",
  "channel": "WhatsApp",
  "appId": "a_170xxxxx5235133300",
  "event": "MO",
  "waid": "+91xxxxx85090",
  "message": "hi",
  "attachments": "[]",
  "system": "",
  "location": "",
  "ts": "2024-09-xxxxx:49:36.049+05:30",
  "tid": "9dc93d51-xxxx-4fec-92ce-31a5aca410fd_0",
  "contacts": "[]",
  "username": "John",
  "identityKeyHash": "8VVxxxxxmtw=",
  "type": "text"
}

{
    "userId": "",
    "username": "",
    "channel": "WhatsApp",
    "appId": "a_155054536910425280",
    "event": "MO",
    "waid": "9199xxxxxxxx",
    "message": "Hello",
    "attachments": "[]",
    "system": "",
    "location": "",
    "ts": "2019-03-03T07:40:51.297Z",
    "tid": "0cab6280-9d98-0041-4877-0bde6515b15a_0",
    "identityKeyHash": "z2XXXXXXbBA="
}

{
  "userId": "7654",
  "channel": "WhatsApp",
  "appId": "a_1701xxxxx235133300",
  "event": "MO",
  "waid": "+91xxxxx85090",
  "message": "",
  "attachments": "[{\"mime_type\":\"image/jpeg\",\"url\":\"https://attachments.imiconnect.site/v1/download-media?exp=1725358814530&sid=st%2BX6O5uygVsy2FNW%2BGAWk9BTc%2F76opyBI%2F5nh3okhT4F3MC5AaIPaK3SpWBgq8jnOsKuduPwvDj1%2FAVYVpfEQ%3D%3D&path=3%2F2024-09-03%2F8%2Fa_170141525235133300%2F1246009770160071.jpg\"}]",
  "system": "",
  "location": "",
  "ts": "2024-09-xxxxx:50:12.694+05:30",
  "tid": "c5704af4-xxxx-4dcb-9d64-31e5ec580618_0",
  "contacts": "[]",
  "username": "John",
  "identityKeyHash": "",
  "type": "image"
}

{
    "userId": "",
    "username": "",
    "channel": "WhatsApp",
    "appId": "a_154623235593581600",
    "event": "MO",
    "waid": "9187xxxxxxxx",
    "message": "",
    "attachments": "[{\"mime_type\":\"video/mp4\",\"url\":\"https://stgrtmedia.s3.amazonaws.com/a_154623235593581600/aa9b851f-94b6-49f6-878c-ea8a8d7b3098.mp4\"}]",
    "system": "",
    "location": "",
    "ts": "2019-01-03T09:23:26.386Z",
    "tid": "ff0f3e02-e812-22f7-dc15-dba71dabde53_0"
}

{
    "userId": "",
    "username": "",
    "channel": "WhatsApp",
    "appId": "a_154529859479452060",
    "event": "MO",
    "waid": "9187xxxxxxxx",
    "message": "",
    "attachments": "[]",
    "system": "",
    "location": "{\"address\":\"Plot No. 770, Road No. 44, Jubilee Hills, Hyderabad\",\"latitude\":\"17.434901060022\",\"name\":\"Imimobile\",\"url\":\"https://www.facebook.com/pages/Imimobile/204627936239899\",\"longitude\":\"78.398435572505\"}",
    "ts": "2019-01-08T08:59:02.717Z",
    "tid": "3beecbfb-73fd-803e-a27f-4e797fb22ffd_0",
    "identityKeyHash": "z2XXXXXXbBA="
}

{
    "userId": "",
    "username": "",
    "channel": "WhatsApp",
    "appId": "a_154623235593581600",
    "event": "MO",
    "waid": "9187xxxxxxxx",
    "message": "",
    "attachments": "[{\"mime_type\":\"audio/mpeg\",\"url\":\"https://stgrtmedia.s3.amazonaws.com/a_154623235593581600/ef484891-d99c-45b9-af97-c5ad0e7abef6\"}]",
    "system": "",
    "location": "",
    "ts": "2019-01-03T08:03:04.866Z",
    "tid": "88be8081-8579-2a56-3e03-cee8b01afdb2_0"
}

{
  "userId": "3645",
  "channel": "WhatsApp",
  "appId": "a_17014152xxxxx33300",
  "event": "MO",
  "waid": "+9xxxx3585090",
  "message": "",
  "attachments": "[{\"mime_type\":\"application/pdf\",\"caption\":\"BothPass.pdf\",\"url\":\"https://attachments.imiconnect.site/v1/download-media?exp=1725358916274&sid=wzcchcJr7%2BpH4sKBQ6ne3HQ6j6%2F7hwzy24CYXp%2FjIwlnsVtj7LqGZwaFA%2B9F2gqVOIkqOpdKcn0jc80tIB4xEA%3D%3D&path=3%2F2024-09-03%2F8%2Fa_170141525235133300%2F2244130192617002.pdf\"}]",
  "system": "",
  "location": "",
  "ts": "2024-09-xxxxx:51:54.696+05:30",
  "tid": "6784cbd5-144f-xxxx-b903-0a36dda92892_0",
  "contacts": "[]",
  "username": "John",
  "identityKeyHash": "",
  "type": "document"
}

{
  "userId": "",
  "channel": "WhatsApp",
  "appId": "a_159668984571987230",
  "event": "MO",
  "waid": "91809XXXXXXX",
  "message": "",
  "attachments": "[]",
  "system": "",
  "location": "",
  "ts": "2023-05-17T06:48:11.203-04:00",
  "tid": "6481de56-44c7-0479-120d-f3e26ea3b9c5_0",
  "contacts": "[{\"emails\":[],\"addresses\":[],\"urls\":[],\"org\":{},\"name\":{\"last_name\":\"last_name\",\"first_name\":\"first_name\",\"formatted_name\":\"Self Jio\"},\"phones\":[{\"phone\":\"+91 78xxxxxxxx\",\"wa_id\":\"9178xxxxxxxx\",\"type\":\"Mobile\"}]}]",
  "username": "Username",
  "identityKeyHash": "z2XXXXXXbBA="
}

{
  "userId": "",
  "channel": "WhatsApp",
  "appId": "a_159668984571987230",
  "event": "MO",
  "waid": "91809XXXXXXX",
  "message": "",
  "attachments": "[{\"sticker\":{\"metadata\":{\"emojis\":[null],\"sticker_pack_id\":\"\",\"sticker_pack_name\":\"\",\"android_app_store_link\":\"\",\"ios_app_store_link\":\"\",\"is_first_party_sticker\":\"\",\"sticker_pack_publisher\":\"\"},\"sha256\":\"80c2cee74b49bfd30c2552d30cbd8b5295b4c20958643a94715362e52d8bf0d4\",\"mime_type\":\"image/webp\",\"id\":\"42ca7cdb-7a23-481a-a4c0-51a0f0cd1b8c\"},\"url\":\"https://imi-wamedia-us.s3.amazonaws.com/a_159668984571987230/42ca7cdb-7a23-481a-a4c0-51a0f0cd1b8c.webp\"}]",
  "system": "",
  "location": "",
  "ts": "2023-05-17T06:52:50.641-04:00",
  "tid": "5c981edd-5446-11cd-f722-7646454606bd_0",
  "contacts": "[]",
  "username": "Username"
}

{
    "userId": "",
    "username": "",
    "channel": "WhatsApp",
    "appId": "a_160981352754574140",
    "event": "postback",
    "waid": "9199xxxxxxxx",
    "ts": "2021-02-05T11:49:57.374Z",
    "tid": "b1fbebed-d6a5-f9fe-11b7-bf82b1a18fea_0",
    "buttonPayload": "aGlzIHRoaXMgaXMgY29vZHNhc2phZHdpcXdlMGZoIGFTIEZISUQgV1FEV0RT",
    "buttonText": "Yes",
    "errors": "",
    "identityKeyHash": "z2XXXXXXbBA="   
}

{
  "userId": "",
  "channel": "WhatsApp",
  "appId": "a_159668984571987230",
  "event": "list",
  "waid": "91809XXXXXXX",
  "listRowIdentifier": "unique-row-identifier-1",
  "listRowTitle": "Row-title-1",
  "listRowDescription": "Row-description",
  "contextId": "gBEGkYCWEgQIAgm7ulCWGFk3SCE",
  "ts": "2023-05-17T06:43:12.051-04:00",
  "tid": "1b702833-a885-4220-408f-ccfb61da74fa_0",
  "username": "ABCD",
  "identityKeyHash": "z2XXXXXXbBA="
}

{
  "userId": "",
  "channel": "WhatsApp",
  "appId": "a_159668984571987230",
  "event": "reply",
  "waid": "91809XXXXXXX",
  "replyButtonIdentifier": "ButtonId1",
  "replyButtonTitle": "First Button",
  "contextId": "gBEGkYCWEgQIAgnurPKN2uP0DOw",
  "ts": "2023-05-17T06:46:42.568-04:00",
  "tid": "7168c0d1-2b41-8a0e-c952-202afe053842_0",
  "username": "ABCD",
  "identityKeyHash": "z2XXXXXXbBA="
}