InAppThread

Represents an in-app thread.

Properties

Properties	Type	Description
id	String	Unique identifier for the thread.
title	String	The title of the thread.
type	InAppThreadType	The type of the thread.
category	String	The category of the thread.
externalId	String	The external identifier of the thread.
extras	JSONObject	The extra data associated with the thread.
unreadMessageCount	Int	The number of unread messages in the thread.
status	InAppThreadStatus	The status of the thread.
reasonForStatusChange	String	The reason for the status change of the thread.
createdAt	Date	The date and time when the thread was created.
updatedAt	Date	The date and time when the thread was last updated.
lastMessage	InAppMessage	The last message in the thread. If available, this is the most recent message in the thread. If not available, this is `null`. This will be available only for Cisco Webex Contact Center or Cisco Contact Center Enterprise (CCE)-registered assets.
lastMessagePreview	String	Preview text for the latest message in the thread. If available, this is a preview of the most recent message in the thread. If not available, this is `null`. This will be available only for Cisco Webex Contact Center or Cisco Contact Center Enterprise (CCE)-registered assets.

Converts the thread to a JSONObject.

Syntax: fun toJson(): JSONObject

Returns: The JSONObject representing the thread.

Converts a JSONObject to an thread.

Syntax: fun fromJson(jsonObject: JSONObject): InAppThread

Returns: The thread converted from the JSONObject.

Parameters

Parameters	Type	Description
jsonObject	JSONObject	The JSONObject to convert.

Updated about 1 month ago