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JavaScript SDK Quickstart Guide

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Getting Started

  1. Add Web Application in Webex Connect
  2. Setup FCM for Chrome and Firefox Browsers
  3. Setup APNs for Safari Browser
  4. Download and Integrate JavaScript SDK in your Website
  5. Code Integration

1. Add Web Application in Webex Connect

To view how to create Web App Asset for 5.x, visit Web App Asset in Webex Connect

2. Setup FCM for Chrome and Firefox Browsers

Please follow this link to learn how to set up Firebase Cloud Messaging (FCM) for Chrome and Firefox browsers.

3. Setup APNs for Safari Browser

Please follow this link to learn how to set up APNs for Safari Browser.

4. Download and Integrate JavaScript SDK in your Website

To download and integrate the JavaScript SDK into your website, please refer to the detailed instructions provided here.

5. Code Integration

Here is a summary of the process required to implement Live Chat Messaging.

  1. Include SDK
  2. Startup plugin
  3. Check if user is already registered
  4. Register user
  5. Connect
  6. Register Listener for Live Chat Messaging
  7. Create a thread
  8. Send message using publishMessage

1. Include SDK

  1. Unzip the downloaded SDK and add contents to your project
  2. Import below files in the tag
<script src="assets/js/jquery.min.js"></script>
<script src="https://www.gstatic.com/firebasejs/10.6.0/firebase-app-compat.js"></script>
<script src="https://www.gstatic.com/firebasejs/10.6.0/firebase-messaging-compat.js"></script>
<script type="text/javascript" src="assets/js/mqttws31.js"></script>
<script type="text/javascript" src="assets/js/aes.js"></script>
<script type="text/javascript" src="assets/js/imi-environments.js"></script>
<script type="text/javascript" src="assets/js/IMIClient.js"></script>

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Note

Here, sdk is in folder “assets”, please update to project specific location

2. Startup plugin

In Browser Console, verify if the plugin is available by typing IMI. It should output this:

Follow below step to setup Live Chat Messaging

Call plugin’s startup() method:

IMI.IMIconnect.startup();

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Note

Refer Managing Assets for managing multiple assets and paths.

3. Check if user is already registered

IMI.IMIconnect.isRegistered()

4. Register user

var userID = 1;
var deviceID = userID + new Date().getTime(); //any random no.
var deviceProfile = new IMI.ICDeviceProfile(deviceID, userID);
var registerCallback = {
   onSuccess: (msg) => {
      console.log(msg);
   },
   onFailure: (err) => {
      console.log(err);
   },
};
IMI.IMIconnect.register(deviceProfile, registerCallback);

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Note

The SDK automatically unregisters the app user if the app isn't opened for over 40 days. To ensure a seamless user experience, always check if the user is registered by calling isRegistered whenever the app launches, and if not registered, register the user with register. For further details of the profile clean up process, including how profiles are deemed inactive, please see this article.

5. Connect

In registration onSuccess callback, add below code:

var messaging = IMI.ICMessaging.getInstance();
if (!messaging.isConnected())
   messaging.connect();

6. Register Listener for Live Chat Messaging

var msgCallBack = {
   onConnectionStatusChanged: (statuscode) => {
      console.log('onConnectionStatusChanged to', statuscode);
   },
   onMessageReceived: (message) => {
      console.log('onMessageReceived ', message);
   }
};
var messaging = IMI.ICMessaging.getInstance();
messaging.setICMessagingReceiver(msgCallBack);

Create a thread

createThread(title) {
   var title = title || "New Conversation";
   var thread = new IMI.ICThread();
   thread.setTitle(title);
   thread.setStatus(IMI.ICThreadStatus.Active);
   thread.setType(IMI.ICThreadType.Conversation);
   var messaging = IMI.ICMessaging.getInstance();
   messaging.createThread(thread, createThreadCallBack);
}
createThreadCallBack = {
   onSuccess: (threadObj) => {},
   onFailure: (err) => {

   },
};

Send message using publishMessage

var publishMessageCallback = {
   onSuccess: function (msg) {
      console.log("message sent", msg);
   },
   onFailure: function (errormsg) {
      console.log("failed to send message", errormsg);
   },
};

function publish() {
   var text = "Sample message text";
   var message = new IMI.ICMessage();
   message.setMessage(text);
   message.setThread(icThreadObj);
   var messaging = IMI.ICMessaging.getInstance();
   messaging.publishMessage(message, publishMessageCallback);
}

To set up push notifications, please follow this link: Sending Push Messages to Customers

Updated 10 days ago